Monday 30 August 2021

Customer Retention Analysis

Challenge:- 
Whether it's customers or other items you track over time, it is useful to understand how the  purchasing patterns/behaviours changes year over year.
Calculate following four key metrics about our Superstore customers.

1) Retained: Bought in the current year and in the previous year. (Bought in 2016 and 2015 would count as "retained" in 2016)

2) Churn:  Didn't buy in the current year, bought in the previous year. (Bought in 2014 but not in 2015, would count as "Churned" in 2015)

3) Resurrected: Bought in the current year, bought in a past year but not the previous year. (Bought in 2015, not in 2014, but in 2012. Would count as "Resurrected" in 2015)

4) Acquisition: Bought in the current year, haven't bought in any previous years. (Bought for the first time in 2014, counts as "Acquired" in 2014

Data Set: 
Superstore



DAX Time Intelligence Functions

   Thanks Guru's, Prazval.Ks